I’ve designed products and services and led design research for the Guardian, Eurostar, Springer Nature, MSN UK, Aviva and Scotiabank; I’ve helped early stage startups while on staff at Mint Digital.
I specialise in collaborative product discovery and dual track agile, and I love helping others get better at it. I’ve worked with teams to rapidly prototype and test their ideas to discover the right ones to build - ultimately delivering new products and features that moved metrics.
I’m an expert in lean UX and product development methods, and facilitation. I run awesome design sprints: read about how I’ve done that at the Guardian here.
You can also watch my Jam London talk about how I got my product team at the Guardian to love discovery.
I used to work in journalism and what I did then still comes in handy: interviewing, storytelling, and organising information with an audience in mind. I’ve gone on to work in UX for publishers, but through years of consulting I’ve found I can rapidly apply my methods to any industry, including finance, travel, e-commerce, internal tools and SaaS.
I love working side-by-side with developers, and used to dabble in code - as a Carnegie-Knight News 21 fellow at UC Berkeley, I designed and built a number of data-driven interactives for The Ration.